Regions Bank Financial Relationship Associate in Tyler, Texas
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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At Regions, the Financial Relationship Associate is responsible for providing an exceptional customer experience and contribute to improving the financial wellness of our customers. This position was previously known as a Teller role within our Retail bank. The purpose of this role is to create meaningful personal connections with customers, identify ways for Regions to service customer needs, and assist in resolving end to end customer service inquiries.
At Regions, our mission is to make life better for our customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on the ability to bank when, where, and how they want. This requires an individual who is motivated by a fast paced and energetic environment, with the ability to provide personalized customer service.
Provides a consistent optimal customer experience, primarily handling customers’ transactional needs, including but not limited to processing teller transactions such as deposits, withdrawals, payments, and balancing
Works to create and establish relationships with customers, remaining well-informed about the customer’s relationship with the bank
Educates customers on emerging bank technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
Supports branch and fellow team members with achieving goals by assisting with basic tasks to aid in customer problem resolution
Refers customers to an internal team of experts when non-transactional financial needs are recognized
Ensures safe and sound banking practices, including adherence to all applicable laws and regulations
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
- High school diploma or GED
One to two (1-2) years of prior banking or customer service experience
One to two (1-2) years of prior cash handling or Teller experience
Skills and Competencies
Ability to assist customers with digital banking offerings
Strong customer service skills
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
Put people first
Do what is right
Focus on your customer
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.