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Regions Bank Contact Center Online Banking Rep in Pensacola, Florida

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions the Contact Center Specialty Representative I responds to a high volume of customer inquiries about products and services.

Primary Responsibilities

  • Provides excellent customer service and provide answers to client questions within set standards

  • Identifies and meets customer needs through providing advice, guidance and education to customers on the full ranges of bank products and services Regions offers

  • Achieves or exceeds performance targets monthly for quality assurance, efficiency, and meeting customer needs

  • Uses effective sales and inbound/outbound telephone techniques to solidify and build client relationships

  • Completes all required documentation to meet client needs

  • Follows-through on customer inquiries, requests or complaints

  • Resolves issues promptly

  • Places follow-up telephone calls to customers as necessary

  • Acts as a subject matter expert for one or more of the following: Electronic Banking, Revolving Credit, IRA, Credit Card or Support

  • Other duties as assigned

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

This position is incentive eligible.


  • High School Diploma or Equivalent

  • Two years of customer service experience preferably in a sales environment


  • Contact Center experience strongly preferred

  • Banking/Finance experience strongly preferred

  • Bachelor’s Degree

You must be available to work Monday through Friday 8am to 5pm for the first five weeks, after training you must be available to work 40 hours weekly. The schedule would be 4 days Monday-Friday between 8am to 8pm and 8 hours EVERY Saturday between 8am-8pm.


Pensacola, Florida


About Regions

At Regions, our culture focuses on five core values that are a commitment to how we will do business:

  • Put people first

  • Do what is right

  • Focus on your customer

  • Reach higher

  • Enjoy life

Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.


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