Regions Bank Contact Center Customer Relationship Representative in Pensacola, Florida

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Contact Center Customer Relationship Representative is responsible for meeting the customer’s needs from direct calls and referrals from customer service and marketing leads.

Primary Responsibilities

  • Opens and funds new accounts for customers via the phone and internet channels

  • Determines which lending products benefit the customers and completes the application

  • Provides excellent customer service and provide answers to client questions within set standards

  • Identifies and meets customer needs through providing advice, guidance, and education to customers on the full ranges of bank products and services Regions offers

  • Achieves or exceeds performance targets monthly for quality assurance, efficiency, and meeting customer needs

  • Identifies customer’s needs and uses inbound/outbound telephone techniques to solidify and build client relationships

  • Completes all required documentation to meet client needs

  • Follows-through on customer inquiries, requests or complaints

  • Resolves issues promptly

  • Places follow-up telephone calls to customers as necessary

  • Other duties as assigned

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

This position is incentive eligible.


  • High school diploma or GED

  • Basic computer and typing skills

  • Ability to meet goals


  • Some sales and customer service experience

  • Consumer lending knowledge is a plus

This position requires registration with the national Mortgage Licensing System and Registry (NMLS). Please refer to ( for more information.


Must be available to work Monday through Friday 8am to 5pm for the first five weeks of employment.

After first five weeks you will be assigned:

8-hour shift Monday-Friday between the hours of 6am-7pm

Saturday rotation between the hours of 8am-2pm


Pensacola, Florida


About Regions

At Regions, our culture focuses on five core values that are a commitment to how we will do business:

  • Put people first

  • Do what is right

  • Focus on your customer

  • Reach higher

  • Enjoy life

Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.