Regions Bank Desktop Services Technician in Orlando, Florida
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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At Regions, the Desktop Services Technician configures, installs, troubleshoots, repairs, and maintains computer systems, peripherals, networks, and telecommunications systems used to support key business functions.
Installs computer hardware, software, printers, scanners, and other end user peripherals
Diagnoses, troubleshoots, and remediates hardware and software issues within the computing environment
Coordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issues
Assists in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling
Records, updates, and documents tickets in IT ticketing systems
Coordinates the technology issues related to facility renovations, new construction and associate moves
Takes ownership of issues through resolution; escalating issues to other support teams as necessary
Coordinates computer hardware and software purchases, including determining customer requirements and specifications
Maintains accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal
Provides training and technical assistance to users
Travels as necessary
Performs other job-related duties and responsibilities as needed
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
High school diploma or GED
Eight (8) years working with computers, printers, peripherals, network hardware, software, firmware, and operation systems
A valid driver's license
Ability to lift or move items up to 50 pounds
Relevant certifications (i.e. HP, Lexmark, etc.)
Some college level courses plus technical training
Familiarity with Voice over Internet Protocol (VoIP), Analog Phone Systems/PBX equipment and telecom cabling
Skills and Competencies
Comprehensive knowledge and experience in computer maintenance, diagnostics, troubleshooting, and problem resolution
Comprehensive knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutions
Proficient in printer installation, configuration, component functions, driver installation, maintenance, and repairs
Thorough understanding of LAN/WAN network hardware, implementation, and support
Advanced knowledge of physical server environments, network folder access, and drive mappings
Excellent interpersonal and communication skills
Outstanding customer service and training skills
Ability to prioritize workload to meet established service levels
Ability to work with a team and independently
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
Put people first
Do what is right
Focus on your customer
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.