Regions Bank Desktop Services Technician in Orlando, Florida

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Desktop Services Technician configures, installs, troubleshoots, repairs, and maintains computer systems, peripherals, networks, and telecommunications systems used to support key business functions.

Primary Responsibilities

  • Installs computer hardware, software, printers, scanners, and other end user peripherals

  • Diagnoses, troubleshoots, and remediates hardware and software issues within the computing environment

  • Coordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issues

  • Assists in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling

  • Records, updates, and documents tickets in IT ticketing systems

  • Coordinates the technology issues related to facility renovations, new construction and associate moves

  • Takes ownership of issues through resolution; escalating issues to other support teams as necessary

  • Coordinates computer hardware and software purchases, including determining customer requirements and specifications

  • Maintains accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal

  • Provides training and technical assistance to users

  • Travels as necessary

  • Performs other job-related duties and responsibilities as needed

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

  • High school diploma or GED

  • Eight (8) years working with computers, printers, peripherals, network hardware, software, firmware, and operation systems

  • A valid driver's license

  • Ability to lift or move items up to 50 pounds

Preferences

  • Relevant certifications (i.e. HP, Lexmark, etc.)

  • A+ Certification

  • Some college level courses plus technical training

  • Familiarity with Voice over Internet Protocol (VoIP), Analog Phone Systems/PBX equipment and telecom cabling

Skills and Competencies

  • Comprehensive knowledge and experience in computer maintenance, diagnostics, troubleshooting, and problem resolution

  • Comprehensive knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutions

  • Proficient in printer installation, configuration, component functions, driver installation, maintenance, and repairs

  • Thorough understanding of LAN/WAN network hardware, implementation, and support

  • Advanced knowledge of physical server environments, network folder access, and drive mappings

  • Excellent interpersonal and communication skills

  • Outstanding customer service and training skills

  • Ability to prioritize workload to meet established service levels

  • Ability to work with a team and independently

Location:

Orlando, Florida

EEO/AA/Minorities/Females/Disabled/Veterans

About Regions

At Regions, our culture focuses on five core values that are a commitment to how we will do business:

  • Put people first

  • Do what is right

  • Focus on your customer

  • Reach higher

  • Enjoy life

Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.

EEO/AA/Minorities/Females/Disabled/Veterans