Regions Bank Trust Operations Clerk - Document Custody in Memphis, Tennessee
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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At Regions, the Trust Operations Clerk will provide back office support for the Trust business segment. Trust Operations consists of the following teams; Depository Processing, Natural Resources and Real Estate, Retirement Services, Cash Processing, Custody, Settlements, Corporate Trust, Mutual Funds, and Account Opening and Closing Teams.
Provides basic administrative support to the Trust business segment, including transaction processing, statement generation, and support for bill pay and wire transfers
Prepares routine reports for management
Communicates with internal and external partners/mutual fund companies
Interprets Trust account details and incoming documentation from business partners and to ensure timely and accurate transaction processing
Process new account setups, adjustments to existing accounts, transfers of ownership and/or payments through data entry for Trust customers ensuring timeliness and accuracy of all work
Enters trades and transfers bonds
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
- High School diploma or GED
Skills and Competencies
Demonstrates ability to identify and resolve problems
Able to effectively communicate both orally and in written format
Effectively provide client service dealing with issues to internal clients, i.e..; Administrators, Admin Assistants, Trust Accounting, etc.
Proficient with Microsoft Office products and programs
Able to multitask with minimal supervision
Good analytical and problem solving skills, including attention to detail
Demonstrate a willingness to learn and apply new concepts, accept change and grow within the position
Trust Operations Clerk will provide back office support for Regions Mortgage, both Hattiesburg and Memphis Foreclosure, Pay Off Department, Post Closing and Acquisition Department. Also, provide support for outside Mortgage Clients.
To process a monthly volume of 2 ,500 – 3,000 loans and 5,000 – 7,000 trailing documents.
Audit loan data for original note to insure customer information is correct prior to certification. Ex: (name, loan amount, customer address, interest rate and endorsement)
Certify loan data through agency system ex (Fannie Mae, Ginnie Mae and Freddie Mac)
Upload loan data and documents through our internal system embTRUST(Setup pool numbers, import loan data, certify loan data, and remove any document exception)
Audit and file mortgage trailing documents daily
Process and release 200 to 300 loans daily for pay off department
Complete final certification which is auditing the following to insure timely certification for Ginnie Mae loans(Deed, Title Policy, Modification, and Assignments)
Adjust vault space as needed
Effectively communicate with internal and external clients to insure their request are met in a timely manner.
Prepare loan data and files for client annual audits
Make sure all required agency reports are complete monthly or quarterly
Make sure all monthly or quarterly inventory is complete for all clients
Complete required quality controls
Prepare required financial ratings
Prepare monthly or quarterly billing
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
Put people first
Do what is right
Focus on your customer
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.