Regions Bank Contact Center Online Banking Specialist in Memphis, Tennessee
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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At Regions the Contact Center Specialty Representative I responds to a high volume of customer inquiries about products and services.
Provides excellent customer service and provide answers to client questions within set standards
Identifies and meets customer needs through providing advice, guidance and education to customers on the full ranges of bank products and services Regions offers
Achieves or exceeds performance targets monthly for quality assurance, efficiency, and meeting customer needs
Uses effective sales and inbound/outbound telephone techniques to solidify and build client relationships
Completes all required documentation to meet client needs
Follows-through on customer inquiries, requests or complaints
Resolves issues promptly
Places follow-up telephone calls to customers as necessary
Acts as a subject matter expert for one or more of the following: Electronic Banking, Revolving Credit, IRA, Credit Card or Support
Other duties as assigned
Experience in researching, trouble shooting and identifying solutions to resolve technical issues
Ability to explain technical concepts to customers
This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.
This position is incentive eligible.
High School Diploma or Equivalent
Two years of customer service experience preferably in a sales environment
Contact Center experience strongly preferred
Banking/Finance experience strongly preferred
Position location : 7130 Goodlett Farms Parkway, Cordova TN 38016
Must be available to work Monday through Friday 8am to 5pm for the first five weeks of employment.
After first five weeks, must be available to work:
8-hour work days Monday-Friday with a schedule between 8am-7pm
2 out of 5 Weekends with a 4hr-6hr shift either Sat between 8am-2pm or Sun between 8am-10pm
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
Put people first
Do what is right
Focus on your customer
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.