Regions Bank Bankruptcy Single Point of Contact in Memphis, Tennessee

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Job Description:

At Regions the Mortgage Specialist performs a variety of clerical duties to support the Mortgage department.

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

  • Single Point of Contact (SPOC) taking in bound calls and return calls from borrowers, attorneys, and 3rd parties on the status of their loan

  • Ensure all investor, insurer and company regulations are met on bankrupt accounts and pick case load to a minimum of 300 loans.

  • Refer delinquent bankruptcy accounts to designated attorneys for POC, MFR, or Objection filings within Department timelines.

  • Single Point of Contact (SPOC) taking in bound calls and return calls from borrowers, attorneys, and 3rd parties on the status of their loan

  • Responsible for handling loss mitigation request, solicitations, and follow up status with Bankruptcy Courts on pending modification approvals

  • Monitor payment status on all accounts to ensure payments are made in accordance with bankruptcy plan, researching payment discrepancies and determining appropriate resolution


High School diploma or GED

3 years of clerical or administrative experience


Memphis, Tennessee


About Regions

At Regions, our culture focuses on five core values that are a commitment to how we will do business:

  • Put people first

  • Do what is right

  • Focus on your customer

  • Reach higher

  • Enjoy life

Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.