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Regions Bank Senior Consumer Support Services Specialist in Hoover, Alabama

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Lifeline Specialist provides guidance regarding bank products, policies and procedures via chat and online ticket inquiries. May research and resolve complex, escalated issues related to bank products, services, and procedures.

Primary Responsibilities

  • Provides guidance to branch associates regarding bank products, services, operational policies/procedures, and transactions.

  • Provides Regions Connects support to Business Services, Commercial and Wealth Management associates

  • Proactively identify opportunities for process/training improvement

  • Maintains service and performance standards based on internal scorecard metrics

  • Serves in a back up capacity to Supervisor, with regard to schedule maintenance, holding meetings, communicating information to team

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.


  • High school diploma or GED

  • Five (5) years in a customer service or related support position

  • Strong verbal communication, written communication and interpersonal skills

  • Strong analytical and problem solving skills

  • Exceptional business written skills


  • Some college or college degree

  • Two (2) years branch platform and/or Contact Center experience

  • Extensive product, services, policy and systems knowledge with noted proficiency in Regions Connects, Online Banking platforms and View reporting

  • Experience providing service levels via digital channels such as chat and email

  • Advanced PC skills including Microsoft Office Suite

Additional Responsibilities:

  • Serve in backup capacity to Supervisor, with regard to schedule maintenance, holding meetings and communicating information to the team

  • Proactively identify potential process improvements to increase efficiency

Additional Preferences:

  • Some college or college degree preferred

  • Three or more years of branch experience preferred

  • Two or more years of leadership/management experience

  • Extensive knowledge of bank products, services, policy and systems

Additional Preferred Skills & Competencies:

  • Strong organizational skills are preferred, with the ability to multi-task

  • Strong verbal and written communication skills, in addition to strong interpersonal skills

  • Strong analytical and problem solving skills


Hoover, Alabama


About Regions

At Regions, our culture focuses on five core values that are a commitment to how we will do business:

  • Put people first

  • Do what is right

  • Focus on your customer

  • Reach higher

  • Enjoy life

Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.


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