Regions Bank Mission Critical Analyst in Hoover, Alabama

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions a Computer Operator monitors and manipulates console controls in routine computer operations. Operates peripheral equipment. Maintains routine records and may maintain library.

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

Requirements

•High school diploma or GED and six years related work experience

•Prior banking experience desired, but not required

•Good written and verbal communication skills

•Ability to work independently

•Excellent customer service skills

Preferences

•Associates degree in a related field and four years experience

Additional Job Description:

The role is for a Mission Critical Analyst. Strong analytical, problem solving and communication skills are needed to succeed in this position. Using various monitoring tools, the Mission Critical Analyst's job is to ensure our hardware, software, applications, urls and network are functioning within acceptable response levels and engaging / facilitating resolutions via bridge lines and email notifications when not.

This is a 365/24/7 day operation so candidates must have flexibility with the shift that is assigned.

Primary Responsibilities

  • Monitoring the Bank’s Distributed Environment

  • Processing Alerts: acknowledging, analyzing, and applying the right urgency to alerts that we receive. As well, appropriately engaging support groups for resolution.

  • Facilitate bridge lines during Sev1 (Priority) issues to ensure the proper resources are engaged

  • Partner with other teams to ensure smooth transition and validations during upgrades and replacements

  • Communicating with other teams and management timelines, progress, impact and availability

  • Trend analysis to identify recurring issues with potential impact

  • Work with other previous and post shifts to ensure successful turnover of events

Required

  • Excellent written and verbal communication skills

  • Collaboration skills

  • Analytical skills

  • Problem solving skills

  • Motivated, positive attitude

  • Proficiency in Microsoft applications (Outlook, Word, Excel)

  • Associates’ degree or 4 years’ technology experience

Preferred

  • Certifications in Critical Event Management / Mission Critical Monitoring

  • Experience with CA, Compuware, ThousandEyes, and/or SolarWinds Monitoring Tools

  • Experience in related field (Support Center, Incident, Problem, or Critical Event analyst)

Location:

Hoover, Alabama

EEO/AA/Minorities/Females/Disabled/Veterans

About Regions

At Regions, our culture focuses on five core values that are a commitment to how we will do business:

  • Put people first

  • Do what is right

  • Focus on your customer

  • Reach higher

  • Enjoy life

Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.

EEO/AA/Minorities/Females/Disabled/Veterans