Regions Bank Loss Mitigation Workout Supervisor in Hoover, Alabama

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Collections Supervisor oversees the day-to-day operations of a team of representatives that handle Collections and Recovery interactions.

Primary Responsibilities

  • Plans, directs, supervises, and evaluates work flow to meet operational requirements, recommended improvements and performance monitoring standards

  • Oversees the daily application of organizational policies and procedures that drive performance and promote the Collections and Recovery culture

  • Tracks and coaches team member performance

  • May collect high risk, seriously delinquent or loans requiring special attention

This position is exempt from timekeeping requirements under the Fair Labor Standards act and is not eligible for overtime pay.

Requirements

  • High school diploma or equivalent

  • Three (3) years of experience in a collections or customer service environment

  • One (1) year of leadership/management experience

  • Excellent oral & written communication skills (spreadsheet & word processing)

  • Proven ability to meet/exceed performance goals

  • Experience working with predictive dialers & call center environment

  • Must be detailed oriented to maintain a high level of quality demanded by working on time sensitive matters

  • Strong organization skills and ability to work in a fast-paced environment required

  • Must be able to work well with others in a team environment handling

Additional Preferences

  • Prior loss mitigation experience in a consumer banking environment of at least 1 year.

  • Prefer experience in consumer underwriting of mortgage loans.

  • Ability to read and understand tax returns, calculate DTI.

  • Strong understanding of consumer lending laws

Location:

Hoover, Alabama

EEO/AA/Minorities/Females/Disabled/Veterans

About Regions

At Regions, our culture focuses on five core values that are a commitment to how we will do business:

  • Put people first

  • Do what is right

  • Focus on your customer

  • Reach higher

  • Enjoy life

Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.

EEO/AA/Minorities/Females/Disabled/Veterans