Regions Bank Desktop Svcs Help Desk Rep in Hoover, Alabama
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.
At Regions, the Desktop Services Help Desk Representative applies understanding and knowledge of information systems products and services to assist internal users.
Identifies, investigates, and researches user questions and problems as well as recognizes, researches, isolates and resolves information systems problems
Answers incoming calls and inputs information into the ticket tracking software
Refers more complex problems to Level II analyst
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
High school diploma or GED
Technical training and prior experience in computer troubleshooting and problem resolution
Relevant college course work and certifications
Remote PC support experience
Skills and Competencies
Proficient in current Windows operating system
Strong analytical skills
Provides timely problem resolution
Excellent verbal and written communication skills, good organizational skills, and the ability to multi-task
Ability to work under limited supervision
Basic understanding of telecommunications, network and desktop functions, and strong customer service background
Riverchase OPS Center
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
Put people first
Do what is right
Focus on your customer
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.