Regions Bank Contact Center Customer Relationship Representative in Hoover, Alabama
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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At Regions, the Contact Center Customer Relationship Representative is responsible for meeting the customer’s needs from direct calls and referrals from customer service and marketing leads.
Opens and funds new accounts for customers via the phone and internet channels
Determines which lending products benefit the customers and completes the application
Provides excellent customer service and provide answers to client questions within set standards
Identifies and meets customer needs through providing advice, guidance, and education to customers on the full ranges of bank products and services Regions offers
Achieves or exceeds performance targets monthly for quality assurance, efficiency, and meeting customer needs
Identifies customer’s needs and uses inbound/outbound telephone techniques to solidify and build client relationships
Completes all required documentation to meet client needs
Follows-through on customer inquiries, requests or complaints
Resolves issues promptly
Places follow-up telephone calls to customers as necessary
Other duties as assigned
This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.
This position is incentive eligible.
High school diploma or GED
Basic computer and typing skills
Ability to meet goals
Some sales and customer service experience
Consumer lending knowledge is a plus
This position requires registration with the national Mortgage Licensing System and Registry (NMLS). Please refer to (http://mortgage.nationwidelicensing.org) for more information.
Must be available to work Monday through Friday 8am to 5pm for the first five weeks of employment.
After first five weeks you will be assigned:
8-hour shift Monday-Friday between the hours of 6am-7pm
Saturday rotation between the hours of 8am-2pm
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
Put people first
Do what is right
Focus on your customer
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.