Regions Bank Contact Center Customer Relationship Representative in Hoover, Alabama

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Contact Center Customer Relationship Representative is responsible for meeting the customer’s needs from direct calls and referrals from customer service and marketing leads.

Primary Responsibilities

  • Opens and funds new accounts for customers via the phone and internet channels

  • Determines which lending products benefit the customers and completes the application

  • Provides excellent customer service and provide answers to client questions within set standards

  • Identifies and meets customer needs through providing advice, guidance, and education to customers on the full ranges of bank products and services Regions offers

  • Achieves or exceeds performance targets monthly for quality assurance, efficiency, and meeting customer needs

  • Identifies customer’s needs and uses inbound/outbound telephone techniques to solidify and build client relationships

  • Completes all required documentation to meet client needs

  • Follows-through on customer inquiries, requests or complaints

  • Resolves issues promptly

  • Places follow-up telephone calls to customers as necessary

  • Other duties as assigned

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

This position is incentive eligible.

Requirements

  • High school diploma or GED

  • Basic computer and typing skills

  • Ability to meet goals

Preferences

  • Some sales and customer service experience

  • Consumer lending knowledge is a plus

This position requires registration with the national Mortgage Licensing System and Registry (NMLS). Please refer to (http://mortgage.nationwidelicensing.org) for more information.

Availability:

Must be available to work Monday through Friday 8am to 5pm for the first five weeks of employment.

After first five weeks you will be assigned:

8-hour shift Monday-Friday between the hours of 6am-7pm

Saturday rotation between the hours of 8am-2pm

Location:

Hoover, Alabama

EEO/AA/Minorities/Females/Disabled/Veterans

About Regions

At Regions, our culture focuses on five core values that are a commitment to how we will do business:

  • Put people first

  • Do what is right

  • Focus on your customer

  • Reach higher

  • Enjoy life

Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.

EEO/AA/Minorities/Females/Disabled/Veterans