Regions Bank Mortgage Escalations Specialist in Hattiesburg, Mississippi

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Mortgage Default Escalations Specialist researches and responds to reportable inquiries related to denial of loss mitigation requests, Mortgage Servicing, and inquiries submitted to the Office of Customer Satisfaction (OCS) for resolution.

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

Primary Responsibilities

•Researches inquiries and gathers documentation necessary for research and response

•Drafts and edits responses to customer inquiries and gathers supporting documentation to be submitted to the customer

•Notates loans with attorney representation or requests to Cease and Desist communications

•Converse with customer regarding inquiries by telephone

Requirements

•High School Diploma

•Four years previous Mortgage experience

Location:

Hattiesburg, Mississippi

EEO/AA/Minorities/Females/Disabled/Veterans

About Regions

At Regions, our culture focuses on five core values that are a commitment to how we will do business:

  • Put people first

  • Do what is right

  • Focus on your customer

  • Reach higher

  • Enjoy life

Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.

EEO/AA/Minorities/Females/Disabled/Veterans