Regions Bank Mortgage Customer Service Representative in Hattiesburg, Mississippi
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.
At Regions, the Mortgage Customer Service Representative responds to customer's inquiries or complaints regarding company's products or services.
This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.
•May make periodic calls to existing customers to determine satisfaction with the company, products and services
•Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
•Coordinates problem resolution with appropriate departments
•Informs customers of standard procedures or resolution of problem
•Follows up, either verbally or in writing, to ensure customer satisfaction
•High school diploma or equivalent
•6 months of experience in customer service or related area
•Good verbal and written communications skills
•Basic computer skills desired
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
Put people first
Do what is right
Focus on your customer
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.