Regions Bank Mortgage Loan Coordinator in Franklin, Tennessee

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Mortgage Loan Coordinator provides general sales and administrative support for an assigned mortgage sales office.

Primary Responsibilities

  • Schedules customer application appointments for Mortgage Loan Originators

  • Obtains closing agent approvals and changes

  • Creates, manages and distributes all management reports

  • Handles routine and complexed customer questions and assists with problem resolution via phone or email

  • Acts as the main point of contact for customers and collects additional documentation as needed

  • Prepares file for submission to the Operations department

  • Obtains corrections for any audit or post-closing exceptions required from the Mortgage Loan Originator (MLO)

  • Assists with walk-in customers

  • Handles basic administrative tasks as needed

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to ( for more information.


  • High school diploma or GED

  • One (1) year of administrative and mortgage experience

  • Good verbal and written communication

  • Good customer service and organizational skills


Franklin, Tennessee


About Regions

At Regions, our culture focuses on five core values that are a commitment to how we will do business:

  • Put people first

  • Do what is right

  • Focus on your customer

  • Reach higher

  • Enjoy life

Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.