Regions Bank Mortgage Loan Coordinator - Cool Springs-Franklin, TN in Franklin, Tennessee
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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At Regions, the Mortgage Loan Coordinator provides general sales and administrative support for an assigned mortgage sales office.
Schedules customer application appointments for Mortgage Loan Originators
Obtains closing agent approvals and changes
Creates, manages and distributes all management reports
Handles routine and complexed customer questions and assists with problem resolution via phone or email
Acts as the main point of contact for customers and collects additional documentation as needed
Prepares file for submission to the Operations department
Obtains corrections for any audit or post-closing exceptions required from the Mortgage Loan Originator (MLO)
Assists with walk-in customers
Handles basic administrative tasks as needed
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to (http://mortgage.nationwidelicensing.org) for more information.
High school diploma or GED
One (1) year of administrative and mortgage experience
Good verbal and written communication
Good customer service and organizational skills
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
Put people first
Do what is right
Focus on your customer
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.