Regions Bank Insurance Customer Service Associate - CL in Columbia, South Carolina

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions the Customer Service Associate supports the Commercial Line by partnering with the team and Producers to enhance and solidify client relationships by meeting or exceeding workflow standards with a strong focus on client retention.

Primary Responsibilities

•Assists assigned clients with questions and issues to resolve problems concerning their Regions Insurance relationships and insurance policies

•Reviews and monitors complex documents such as renewals, claims, applications, statistical data in support of ongoing business

•Prepare and process documents such as policies, renewals, claims, applications, changes, endorsements, binders, contracts, ect. to ensure accuracy, prevention of errors and omissions and coverage of risk organizations

•Create and maintain computer files and suspense for follow up action

•Assist the Producer in the design and preparation of marketing collateral and presentation material, implementation and servicing of client insurance programs

•Refers new sales opportunities to Producer and/so Sales Manager

•Contact insurance carriers to coordinate processing claims and gathering necessary documentation to work through difficult claim situations

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.


•High school diploma or GED

•Two years of experience in the insurance industry

•Good customer service, communication, problem solving and organizational skills

•Attention to detail

•Skilled in MS Office

Certificates & Licenses

•Insurance License or obtain within 6 months


Columbia, South Carolina


About Regions

At Regions, our culture focuses on five core values that are a commitment to how we will do business:

  • Put people first

  • Do what is right

  • Focus on your customer

  • Reach higher

  • Enjoy life

Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.