Regions Bank Inbound Marketing Specialist in Birmingham, Alabama

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, this position provides decision support and direct marketing campaign execution to support marketing needs for the company

Primary Responsibilities

  • Implements traditional direct marketing campaigns and customer centric communications including marketing incentive fulfillment

  • Uses IBM Campaign (formally known as Unica) and SQL to create targeted marketing campaign files

  • Transfers data to and from internal and external partners for campaign implementation

  • Provides direct marketing campaign decision support and develops comprehensive campaign requirements/specifications

  • Confirms accurate and complete understanding of requirements and seek clarification where needed

  • Designs, builds, audits (quality control), and executes marketing campaigns and incentive fulfillment to specifications within expected timeframes

  • Ensures marketing offers are provided to downstream operational systems

  • Acts as subject matter and data expert

  • Develops standards to streamline campaign development

  • Creates campaign waterfall reports and explains/discusses with key stakeholders

  • Identifies campaign audience members that are eligible for campaign offer fulfillment and ensures customers receive incentives on time

  • Responsible for correctness and quality of campaigns and incentive fulfillment

  • Develop automated campaigns

  • Provide mentoring, guidance and support to team members

  • Take on special projects

This position is exempt from timekeeping requirements under the Fair Labor Standards act and is not eligible for overtime pay.

Requirements

  • Bachelors degree

  • Six years of marketing experience

Skills and Competencies

  • Strong understanding of database marketing techniques and complex relational database systems

  • Knowledge of financial services industry, products, services, and data

  • Strong knowledge of IBM Campaign workflow processes

  • Advanced with SQL

  • Ability to handle multiple projects

  • Good communication skills; ability to speak efficiently with both business and technical stakeholders

Preferences

  • Marketing or Technical degree

  • Experience with SAS Enterprise Guide

  • Experience with IBM Interact

Additional Responsibilities

  • Implement and support existing, new or changing inbound, real-time marketing interaction strategies and rules which leverage marketing database systems and processes

  • Monitor and track system and marketing interaction performance using established key metrics and performance indicators. Review ongoing outcomes of business logic/strategy and next best action presentment and disposition volumes and metrics.

  • Additional Preferences

  • Must be proactive, demonstrate initiative

  • Consultative skills, including the ability to understand and apply customer requirements, including drawing out unforeseen implications and making recommendations for design, the ability to define design reasoning, and understanding potential impacts of design requirements

  • Strong analytical skills to decipher business need and devise innovative solutions

  • Ability to manage multiple assignments simultaneously and resolve incomplete tasks

  • Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast paced environment

  • Ability to work autonomously and in a team environment

  • Working knowledge of outbound, inbound, and digital marketing tools, technologies, and strategies

  • Ability to influence others

This position will work daily with IBM Interact and work with real-time decisioning inbound marketing campaigns

Location:

Birmingham, Alabama

EEO/AA/Minorities/Females/Disabled/Veterans

About Regions

At Regions, our culture focuses on five core values that are a commitment to how we will do business:

  • Put people first

  • Do what is right

  • Focus on your customer

  • Reach higher

  • Enjoy life

Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.

EEO/AA/Minorities/Females/Disabled/Veterans