Regions Bank Fraud Specialist - 3rd Shift in Birmingham, Alabama
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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At Regions the Fraud Specialist III monitors fraud prevention reports to ensure appropriate steps are taken to reduce possible losses.
Responsible for researching and analyzing issues related to customer accounts
Identifies valid and fraudulent charges, setting up fraud files, using multiple research techniques to resolve issues, reconciling and summarizing fraud losses and communicating with customers to notify of inquiry and problem resolution
Monitors fraud prevention reports and ensure appropriate steps are taken to reduce possible losses
Analyzes suspicious activity on customers' accounts and researches past history for customer activity
Contacts account officer(s) to assist in verification of items
Maintains company fraud database records
Responds to emails, phone calls and voice mails from branches and account officers
Completes database for Suspicious Activity Report (SAR) referrals
This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.
High school diploma or GED and five years directly related work experience
Strong organizational, analytical and judgment skills
Ability to work independently with minimal instruction
Efficient in handling and dealing with peak work volumes
PC proficient (i.e. Microsoft Office Suite)
Bachelor's degree in a related field
Five years banking loss prevention experience requiring excellent judgment skills
Experience in the following systems (for DC Fraud Monitoring): PRM, VRM, Mainframe and SQL Database
*Must be able to work Monday - Friday 10PM - 7AM*
*Some over-time may be required*
*Must be able to work holidays*
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
Put people first
Do what is right
Focus on your customer
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.