Regions Bank Desktop Services Technician in Birmingham, Alabama
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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At Regions, our Desktop Services Technician II provides moderately complex technical user support and training to PC users.
This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.
•Supports diagnosing, troubleshooting and remediating hardware and software issues on desktop, laptop, printer (MFP) and scanner devices
•May assist in coordinating large PC moves
•May program telephones for moves, adds and changes in the switches
•Oversees removal of desired equipment and circuit disconnects
•Assists in troubleshooting and installation of data devices and wiring
•High school diploma or GED plus technical training
•Four years related work experience
•A valid driver's license
•The following skill sets are desired: thorough knowledge and skilled in technical evaluation and problem resolution, skilled in PC maintenance, troubleshooting, software installation and a solid understanding of Local Area Network/Wide Area Network (LAN/WAN) connections, thorough knowledge of designing and implementing standard computing solutions for both Desktop PC and Notebook Platform, skilled in providing technical support for hardware and software products, skilled in printer set-ups and drive mapping, excellent customer service and training skills, and good at troubleshooting and handling daily workload to meet service level requirements
•Relevant certifications (i.e. HP, Lexmark, etc.)
•Familiarity with Nortel PBX equipment, help desk and troubleshooting experience
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
Put people first
Do what is right
Focus on your customer
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.