Regions Bank Bank Fraud Prevention 2nd Shift Supervisor in Birmingham, Alabama
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.
At Regions, our Operations Supervisor coordinates and directs the daily operations of an operations unit.
This position is exempt from timekeeping requirements under the Fair Labor Standards act and is not eligible for overtime pay.
•Assigns work and determines workflow
•Manages nonexempt staff
•Identifies, designs and implements process improvements to increase department efficiency
•Has the responsibility for hiring, discipline, coaching and counseling of associates
•Ensures staff is properly trained and adheres to policy and procedures
•Requires a high school diploma or GED
•Seven years banking experience required of which five years experience must be in a supervisory capacity
•Knowledge of banking systems required
Skills and Competencies
•Strong PC skills
•Excellent written and oral communications skills
•Strong organizational skills are a must with the ability to multi-task
•College courses or college degree preferred
Create and maintain reports using data form multiple sources
Perform QA review of fraud database in case management system
Responsible for researching and analyzing issues related to customer complaints
Responds to emails, phone calls, and voice mail from branches and account officers
Additional Skills and Competencies
Intermediate experience level with MS Word, Excel, databases, and search engines
Strong research, analytical, and problem-solving skills
* Must be able to work 2pm - 11pm Monday - Friday *
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
Put people first
Do what is right
Focus on your customer
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.