Regions Bank Financial Relationship Consultant - Team Lead in Training in Austin, Texas
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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At Regions, the Financial Relationship Consultant Team Leader is responsible for individual and team goals, and coach a team of bankers who meet with customers and prospects both in person and on the phone to determine and proactively meet their banking and financial solutions goals and needs. This position offers an exciting opportunity for candidates with retail or sales experience that are interested in a career with opportunities for growth, development and upward mobility. This role was previously known as a Branch Team Leader.
Regions' mission is to make life better for our customers and communities and we are looking for candidates committed to helping customers reach their financial goals by understanding and meeting customer needs. The successful candidate should be individually driven and competitive, as well as motivated to work as a team to achieve a common goal. This requires a candidate who is motivated by a fast paced and energetic environment, with the ability to provide personalized customer service.
Successfully complete internal training and coaching requirements within designated time period
Achieves branch targets and goals by proactively identifying customer needs and providing expert level guidance and perspective about Regions solutions
Provides consistent and timely coaching and guidance to junior level bankers to assist with strengthening their product knowledge and identifying customer needs
Resolves escalated customer and associate issues, primarily in Branch Manager's absence. This may include scheduling, counseling associates, and input into hiring decisions
Achieves required levels of outbound phone calls associated using generated customer and prospect lead lists and prior customer conversations
Ensures a consistent optimal customer experience, including handling customer’s transactional needs. This may include sharing responsibility for greeting customers and processing basic transactions to ensure customers bank when, where, and how they want
Ownership and resolution of customer issues
Refers customers to an internal team of experts when additional financial goals and needs are recognized
Ensures safe and sound banking practices including adherence to all applicable laws and regulations
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to (http://mortgage.nationwidelicensing.org) for more information.
High school diploma or GED
Completion and mastery of all internal training requirements within five (5) quarters
Demonstrated performance of individual goals for at least three (3) consecutive quarters post-training
Previous supervisory experience within a bank environment
Three plus (3+) years previous banking and/or lending experience
Three plus (3+) years experience handling cash in a bank environment
Three plus (3+) years prior relationship based client consultation
Skills and Competencies
Ability to assist customers with digital banking offerings
Strong communication and customer focus
Ability to handle multiple priorities simultaneously
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
Put people first
Do what is right
Focus on your customer
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.