Regions Bank Branch Team Leader (Teal Road) in Lafayette, Indiana

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

Regions is looking for candidates committed to helping customers reach their financial goals by understanding and meeting customer needs. In addition to achieving an individual goal, you will also be a leader and coach of branch associates who are assisting customers with their everyday banking needs while advising them on how to attain financial wellness.

The successful candidate should be team oriented and passionate about the growth and development of other branch associates. This individual can quickly adapt and is willing to contribute where needed to achieve the broader branch goals. In addition, this candidate should have a strong desire and determination to meet individual goals.

Primary Responsibilities

  • Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions solutions

  • Achieves required levels of outbound phone calls and customer conversations based on the branch’s need to acquire new customer relationships and to expand existing customer relationships

  • Provides a consistent optimal customer experience, including assisting with customer transactional needs. This may also include shared responsibility for greeting customers and processing non cash transactions to ensure that our customers bank when, where and how they want

  • Resolves escalated customer and associate issues, primarily in the Branch Manager's absence. This may include scheduling, counseling associates, and input into hiring decisions

  • Provides consistent observations, coaching, and feedback sessions to support branch associates’ professional development

  • Refers customers to an internal team of experts when additional financial goals and needs are recognized

  • Ensures safe and sound banking practices including adherence to all applicable laws and regulations

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

This position is incentive eligible.

This position requires registration with the national Mortgage Licensing System and Registry (NMLS). Please refer to (http://mortgage.nationwidelicensing.org) for more information.

Requirements

  • High school diploma or GED

Preferences

  • Prior experience leading and/or managing teams

Location:

Lafayette, Indiana

EEO/AA/Minorities/Females/Disabled/Veterans

About Regions

At Regions, our culture focuses on five core values that are a commitment to how we will do business:

  • Put people first

  • Do what is right

  • Focus on your customer

  • Reach higher

  • Enjoy life

Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.

EEO/AA/Minorities/Females/Disabled/Veterans